At Luxury Master Copy Dubai ("we", "us", "our"), your privacy is of paramount importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us via WhatsApp, email, or visit our Karama appointment-based showroom. Please read it carefully. By using our services, you consent to the practices described in this policy.

We are based in Karama, Dubai, United Arab Emirates, and operate in compliance with UAE data protection laws. We are committed to ensuring that your information is secure and used only for the purposes outlined below.

1. Information we collect

We may collect personal information that you voluntarily provide to us when you express interest in our products, book an appointment, or communicate with us. The types of information we may collect include:

Personal data

• Contact details: name, phone number (especially WhatsApp), email address.
• Appointment details: preferred date/time, any specific product interests.
• Payment information: if you pay by bank transfer or cryptocurrency, we may collect transaction references. We do NOT store credit card details.
• Correspondence: records of our conversations via WhatsApp, email, or in-person.

Automatically collected data

• Device and usage data: When you visit our website, we may collect information such as your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us improve our site.
• Cookies: We may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some features may not function properly.

2. How we use your information

We use the information we collect for the following purposes:

• To schedule and manage your private appointments in Karama.
• To respond to your inquiries and provide customer support via WhatsApp and email.
• To process transactions and send you order confirmations.
• To send you updates about new arrivals or promotions (only if you have opted in).
• To improve our website, products, and services.
• To comply with legal obligations and protect our rights.

3. Disclosure of your information

We may share your information only in the following limited circumstances:

• Service providers: With trusted third-party vendors who assist us in operating our business (e.g., courier services for delivery). These parties are bound by confidentiality agreements.
• Legal requirements: If required by law or in response to valid requests by public authorities (e.g., UAE courts).
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Apart from these situations, we do not share your personal data.

4. Data security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure, encrypted communication channels (WhatsApp and email are considered reasonably secure, but we advise you not to send sensitive information via unsecured methods).
• Limited access to personal data – only authorized personnel can view customer information.
• Regular review of our data collection and storage practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically:

• Inquiry/chat history: up to 2 years for customer service continuity.
• Transaction records: as required by UAE financial laws.
• If you request deletion, we will erase your data within a reasonable timeframe, subject to legal obligations.

6. Your rights

You have the following rights regarding your personal data:

• Access: Request a copy of the information we hold about you.
• Correction: Update or correct inaccurate data.
• Deletion: Ask us to delete your personal information (subject to legal exceptions).
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: If we rely on consent to process your data, you may withdraw it at any time.

To exercise any of these rights, please contact us via WhatsApp or email. We will respond within a reasonable timeframe.

7. Third-party links

Our website or communications may contain links to external sites (e.g., WhatsApp direct link). We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies.

8. Children's privacy

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal data, please contact us immediately.

9. International data transfers

Your information may be transferred to and processed in countries other than your own. We take steps to ensure that any such transfers comply with applicable data protection laws and that your data remains protected.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the "Last updated" date revised. We encourage you to review this policy periodically.

11. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• WhatsApp (24/7): +971 55 336 5590
• Email: [email protected]
• In person: By appointment only in Karama, Dubai (address provided upon confirmation).