At Luxury Master Copy Dubai (“we”, “our”, “us”), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our showroom in Karama, use our website, or communicate with us via WhatsApp, email, or phone. Please read it carefully.
By booking an appointment, making an inquiry, or purchasing a product, you acknowledge that you have read and understood this policy.
1. Information we collect
We collect only the information necessary to provide you with discreet and high‑quality service.
Category
Examples
Contact details
Full name, phone number (especially WhatsApp), email address.
Appointment data
Preferred date/time, location (Karama), any special requests.
Transaction information
Records of purchases, preferences (watches, handbags), payment method (but never full credit card details – payments are handled offline or via third‑party gateways).
Communication history
WhatsApp chats, emails, and notes from our conversations (to remember your preferences).
Technical data (website)
IP address, pages visited, time of visit – collected via cookies (see section 6).
2. How we use your information
Primary purposes
To schedule and manage your private appointments in Karama.
To respond to your inquiries and provide after‑sales support.
To process your orders and inform you about similar master copies you might like.
Legitimate interests
To improve our service and showroom experience.
To protect against fraud or misuse.
To comply with UAE legal obligations (if any).
3. Sharing your information
We value your trust and do not sell, rent, or trade your personal data to third parties. Limited sharing occurs only in these cases:
Service providers: occasional couriers for delivery (only name, address, phone). They sign confidentiality agreements.
Legal requirements: if required by UAE law or regulatory authorities (rare and only with proper justification).
Business transfer: in the unlikely event of a merger or sale, your data would be transferred with strict confidentiality obligations.
Your control
You may ask us at any time who we have shared your data with – we will provide a transparent answer within 5 days.
4. Data security & retention
We implement reasonable physical, electronic, and managerial measures to safeguard your information:
All digital records (WhatsApp backups, emails) are stored with encryption and access limited to authorised personnel only.
Physical notes (if any) are kept in a locked cabinet at our Karama office.
Retention period: We keep your contact and transaction history for as long as you remain a client (max 5 years after last interaction) to provide continuity. After that, data is anonymised or securely deleted.
5. Your privacy rights
You have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your data (subject to ongoing orders or legal obligations).
Opt out of any future communications (e.g., new arrival alerts).
To exercise these rights, simply contact us via WhatsApp or email. We will respond within 3 business days.
6. Cookies & website usage
Our website may use basic cookies to enhance user experience (e.g., remembering your language preference). You can disable cookies in your browser settings, but some features may be affected.
We do not use intrusive trackers or sell browsing data.
7. WhatsApp & electronic comms
WhatsApp is our primary communication tool. By contacting us via WhatsApp, you acknowledge that WhatsApp (Meta) has its own privacy policy. We recommend you review it. We do not store your WhatsApp messages on any public server – they remain on our private devices.
You can always ask us to delete our copy of our WhatsApp conversation.
8. Children's privacy
Our services are not directed to individuals under the age of 21. We do not knowingly collect information from minors. If we become aware that a minor has provided us with personal data, we will delete it immediately.
9. Changes to this policy
We may update this Privacy Policy occasionally (e.g., to reflect changes in UAE law or our practices). The latest version will always be available on our website, and we will notify regular clients via WhatsApp of any significant changes.
By booking an appointment or purchasing from Luxury Master Copy Dubai, you consent to this Privacy Policy. We are committed to protecting your privacy and ensuring a secure, discreet experience in Karama and beyond.
