Return & Refund Policy for LuxuryMasterCopyDubai.com
Last Updated: 17/05/2025
At LuxuryMasterCopyDubai.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward return and refund process under the following conditions.
1. Eligibility for Returns & Refunds
✅ Accepted Returns:
Non-defective products (change of mind, wrong size/color).
Defective products (faulty, damaged, or incorrect items).
We do NOT accept returns for:
❌ Changed your mind / No longer want the item
❌ Customized or special-order products
❌ Items damaged due to improper use
❌ Products seized by customs (see Shipping Policy)
2. Return Process & Timeframe
- 📅 Return Window:
- 1 day from the date of delivery. must return it same delivery time.
3. Refund Options
| Issue | Resolution |
|---|---|
| Defective/Damaged Item | Full refund or replacement |
| Wrong Item Shipped | Free replacement or refund |
| Lost in Transit (No Delivery) | Full refund or reshipment |
- Refunds are processed within 1-3 business days after approval.
- Original shipping fees are non-refundable unless the error was ours.
4. Return Shipping Costs
- If the return is due to our error (wrong item, defective product), we cover return shipping.
- If you are returning for other reasons, you pay return shipping.
5. How Refunds Are Issued
- Refunds are issued to the original payment method.
- Bank/PayPal processing times may vary (typically 3-7 business days).
- Store credit may be offered as an alternative.
6. Non-Refundable Situations
- Customs fees, taxes, or import duties (these are the buyer’s responsibility).
- Items confiscated by customs (we recommend checking local laws before ordering).
- Used, altered, or washed items.
7. Contact Us
For return/refund requests or questions:
📧 Email: info@LuxuryMasterCopyDubai.com
📞 Phone/WhatsApp: +971 50 627 1891
Note: This policy is subject to change. By purchasing from LuxuryMasterCopyDubai.com, you agree to these terms.
LuxuryMasterCopyDubai.com
📍 al karama, dubai
